Best Gong Alternatives in 2026: 6 Tools Compared

Why look for Gong alternatives?

Gong is a revenue intelligence platform that records, transcribes, and analyzes sales calls and customer interactions using AI. It's built specifically for sales teams tracking deal progression and coaching reps through conversation insights. But if you're analyzing customer feedback text, building data apps, conducting academic research, automating marketing workflows, or handling legal documents, you need tools designed for those workflows—not sales call recording.

Quick comparison

MonkeyLearn

MonkeyLearn is a text analysis and machine learning platform for extracting insights from customer feedback and unstructured text. Unlike Gong's focus on sales call transcripts, MonkeyLearn processes support tickets, survey responses, and social media comments. Reviews note it's great for beginners and developers, though users want more pre-built classifiers and better pricing tiers. If you're analyzing written customer feedback rather than sales conversations, MonkeyLearn handles the text mining Gong wasn't built for.

Best for: Teams analyzing customer feedback, support tickets, and survey text Price: Freemium Free plan: Yes

Hex

Hex is a collaborative analytics platform combining code notebooks (SQL and Python), data apps, and AI-powered features for data analysis and visualization. Where Gong surfaces insights from recorded sales calls, Hex lets analysts query databases, build visualizations, and share interactive data apps. It's designed for data teams who need flexible context and trust in their analysis, not sales managers reviewing call recordings. Choose Hex when you're building custom analytics workflows rather than tracking deal conversations.

Best for: Data teams building collaborative analytics and interactive data apps Price: Freemium Free plan: Yes

ResearchRabbit

ResearchRabbit is a visual discovery tool for academic literature reviews that helps researchers find and organize papers through citation networks and algorithmic recommendations. While Gong analyzes sales conversations, ResearchRabbit maps academic research connections and suggests relevant papers. It's built for researchers conducting literature reviews, not revenue teams tracking customer calls. If you're exploring academic papers rather than sales intelligence, ResearchRabbit provides the discovery and organization tools Gong doesn't offer.

Best for: Academic researchers conducting literature reviews and discovering papers Price: Freemium Free plan: Yes

Akkio

Akkio is an AI workflow automation platform designed for media agencies and marketing teams, offering predictive analytics, audience building, campaign strategy development, and performance measurement. Unlike Gong's sales call focus, Akkio automates marketing workflows and builds audience segments. It's built for agencies running campaigns and measuring performance, not sales teams analyzing conversations. Choose Akkio when you need marketing automation and predictive analytics rather than revenue intelligence from call recordings.

Best for: Media agencies and marketing teams automating campaigns and building audiences Price: Paid Free plan: No

Semantic Scholar

Semantic Scholar is a free, AI-powered academic search engine that indexes over 235 million scientific papers across all fields. Where Gong analyzes sales calls, Semantic Scholar searches academic literature with AI-powered summaries and research feeds. It's designed for researchers discovering papers and tracking research trends, not sales teams reviewing customer conversations. If you're conducting academic research rather than sales intelligence, Semantic Scholar provides the search and discovery capabilities Gong wasn't built to handle.

Best for: Researchers searching scientific papers and tracking academic trends Price: Freemium Free plan: Yes

Casetext

Casetext was an AI-powered legal research platform that shut down on April 1, 2025, after being acquired by Thomson Reuters. Its technology now powers CoCounsel, Thomson Reuters' AI tool for legal professionals. While Gong focuses on sales conversations, Casetext handled legal research and case analysis. Since Casetext no longer operates independently, legal teams should explore CoCounsel or other legal research platforms rather than comparing to Gong's sales-focused capabilities.

Best for: Legal research (now integrated into Thomson Reuters CoCounsel) Price: Paid Free plan: No

How to choose

If you're analyzing sales calls and tracking deal progression, Gong remains the specialized choice. If you're processing customer feedback text from support tickets or surveys, MonkeyLearn handles text analysis Gong doesn't cover. If you're building custom data analytics and interactive apps, Hex provides the flexible notebook environment sales intelligence platforms lack. If you're conducting academic research or legal analysis, ResearchRabbit, Semantic Scholar, or CoCounsel address workflows completely outside Gong's sales focus.

Bottom line

Gong is purpose-built for sales teams analyzing call recordings and customer conversations. The tools listed here serve different workflows—text analytics, data exploration, academic research, marketing automation, and legal analysis. None directly replaces Gong's revenue intelligence capabilities, but each excels in domains where recording and analyzing sales calls isn't the primary need.