Tidio AI is a customer support platform featuring Lyro, an AI chatbot that automates up to 90% of customer queries an...
Tidio AI is a customer support platform featuring Lyro, an AI chatbot that automates up to 90% of customer queries and resolves 64-67% of conversations automatically in under 6 seconds. It combines live chat, AI automation, and ticketing for small to mid-sized businesses looking to reduce support workload without hiring additional staff.
Tidio AI is a customer support platform built around Lyro, an AI agent that handles repetitive customer inquiries like shipping status, returns policies, and basic product information. The platform combines live chat, AI-powered chatbots, and ticketing to help businesses automate support while maintaining the option for human handoff when needed. According to user reviews, Lyro handles roughly 5 out of every 9 conversations automatically, eliminating support fatigue from answering the same questions repeatedly. Tidio is designed for small to mid-sized businesses that want to scale support efficiency without expanding their team, with all paid plans capped at 10 agents unless upgrading to custom enterprise tiers.
Tidio offers a free plan with limited features and conversation caps. The free plan includes basic live chat and limited AI capabilities, with conversation limits that refresh every 30 days from account creation. Paid plans start at $29/month for Starter, with Lyro AI agent features available on Growth ($59-$349/month) and higher tiers.
Integration details were not found in our research — check the official Tidio website for current integration options and supported platforms.
Compared to LiveChat, users report Tidio focuses on making existing teams more efficient through AI automation rather than requiring more staff. Tidio offers more intuitive customization and a user-friendly interface compared to ticketing-focused solutions like Freshdesk. However, alternatives like Freshdesk may offer more flexible pricing structures without conversation-based limits that can spike costs during high-traffic periods.
Side-by-side pages for pricing, features, and best-fit use cases.
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